Privacy Policy
Your privacy is important to us
Southwest Weed & Pest Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information — including mobile phone numbers and SMS/text messaging opt-in data — when you visit our website or use our services.
1. Information We Collect
We may collect the following types of personal information from you:
- Contact Information – such as your name, email address, phone number, and physical address.
- Service Details – information you provide when requesting pest control services.
- Technical Data – IP address, browser type, operating system, referral URLs, and other analytics data.
- Usage Data – information about how you use our website, collected via cookies and similar technologies.
2. How We Collect Information
We collect information in the following ways:
- Forms – When you fill out a contact form or request a quote.
- Cookies and Tracking Technologies – Used to enhance website functionality and analyze user behavior.
- Analytics Tools – We use tools such as Google Analytics to understand how visitors interact with our website.
3. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your inquiries or service requests.
- To provide, manage, and improve our pest control services.
- To contact you with important service information or offers (only if you've consented).
- To analyze website performance and user behavior to enhance your experience.
4. Legal Basis for Processing (GDPR Compliance)
If you are located in the European Economic Area (EEA), we rely on the following legal bases for processing your data:
- Your consent, where applicable.
- Processing necessary to perform a contract (e.g., providing pest control services).
- Legitimate interests, such as improving our services and marketing, where these do not override your rights.
5. Consent and Your Rights
We obtain your consent explicitly through checkboxes or cookie banners where required. Under GDPR and Nevada Law, you have the right to:
- Access the personal data we hold about you.
- Update or correct your personal information at any time.
- Request deletion of your data.
- Unsubscribe from our marketing emails and text messages at any time. To opt out of SMS/text messages, reply STOP to any message from us; to unsubscribe from emails, use the unsubscribe link or contact us.
- Withdraw your consent at any time.
- Opt out of the sale of your personal information (Nevada Residents).
- File a complaint with a data protection authority.
You may exercise these rights by contacting us at privacy@swpestweeds.com.
6. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Google Analytics – to analyze website usage.
- GorillaDesk CRM – to manage appointments, customer relationships, and service delivery.
These third parties are required to handle your data securely and in compliance with applicable data protection laws.
7. SMS/Text Messaging Program & Mobile Information
SMS opt-in. We collect your mobile phone number and SMS consent only when you provide them and expressly opt in — for example, by submitting a form on our website with the consent checkbox, or by texting us. Opt-in is never a condition of purchasing any product or service.
Types of messages. When you opt in, you may receive text messages about appointment scheduling and reminders, service follow-ups, responses to your quote requests, replies to your inquiries, and occasional promotional offers and seasonal specials.
- Message frequency varies based on your interactions with us.
- Message and data rates may apply, per your mobile carrier's plan.
- To opt out, reply STOP to any text message from us at any time; we will send one confirmation message and then stop.
- For help, reply HELP, or contact us at support@swpestweeds.com or (505) 588-5876.
Mobile information sharing (No-Sharing Clause). No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
For the complete SMS/text messaging terms, see our Terms & Conditions.
8. Data Storage and Security
- Your personal data is stored securely on servers located in the United States.
- We use SSL encryption, firewalls, and role-based access controls to protect your data from unauthorized access or disclosure.
- Our service providers (e.g., GorillaDesk, Google) implement their own robust security practices.
9. Cookie Policy
This section explains how we use cookies and similar technologies on our website.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help improve functionality and analyze user activity.
Types of Cookies We Use
| Type of Cookie | Purpose |
|---|---|
| Essential Cookies | Necessary for basic site functionality (e.g., form submissions). |
| Analytics Cookies | Used to understand how users interact with our website (e.g., Google Analytics). |
| Functional Cookies | Enhance your experience (e.g., remembering form data between visits). |
Third-Party Cookies
We use cookies from the following third-party services:
- Google Analytics – to collect aggregate data on site usage.
- GorillaDesk – may use cookies for CRM integration and service booking features.
Each of these services may also collect IP addresses and device/browser information.
Your Cookie Choices
When you first visit our website, you will see a cookie banner asking for your consent. You can:
- Accept or reject non-essential cookies.
- Withdraw your consent at any time via browser settings or by clearing cookies.
- Manage your cookie preferences through your browser or device settings.
For more details on managing cookies:
10. Data Retention
We retain personal data only as long as necessary for the purposes described above, unless a longer retention period is required by law.
11. Nevada Privacy Rights
Under Nevada Revised Statutes Chapter 603A, residents of Nevada may request to opt out of the sale of personal information.
We do not sell your personal data. However, if you wish to submit a verified request, please email us at privacy@swpestweeds.com.
12. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect or store personal information from children.
13. Policy Updates
We may update this Privacy Policy from time to time. When we do, we will:
- Post a notice on our website.
- Notify users via email if we have their contact details.
Please check this page periodically for the latest version.
14. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at: