Privacy Policy

1. Information We Collect

We may collect the following types of personal information from you:

• Contact Information – such as your name, email address, phone number, and physical address.
• Service Details – information you provide when requesting pest control services.
• Technical Data – IP address, browser type, operating system, referral URLs, and other analytics data.
• Usage Data – information about how you use our website, collected via cookies and similar technologies.

2. How We Collect Information

We collect information in the following ways:

• Forms – When you fill out a contact form or request a quote.
• Cookies and Tracking Technologies – Used to enhance website functionality and analyze user behavior.
• Analytics Tools – We use tools such as Google Analytics to understand how visitors interact with our website.

3. Purpose of Collecting Data

We use your personal information for the following purposes:

• To respond to your inquiries or service requests.
• To provide, manage, and improve our pest control services.
• To contact you with important service information or offers (only if you've consented).
• To analyze website performance and user behavior to enhance your experience.

4. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), we rely on the following legal bases for processing your data:

• Your consent, where applicable.
• Processing necessary to perform a contract (e.g., providing pest control services).
• Legitimate interests, such as improving our services and marketing, where these do not override your rights.

5. Consent and Your Rights

We obtain your consent explicitly through checkboxes or cookie banners where required. Under GDPR and Nevada Law, you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw your consent at any time.
• Opt out of the sale of your personal information (Nevada Residents).
• File a complaint with a data protection authority.

You may exercise these rights by contacting us at privacy@swpestweeds.com.

6. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Google Analytics – to analyze website usage.
• GorillaDesk CRM – to manage appointments, customer relationships, and service delivery.

These third parties are required to handle your data securely and in compliance with applicable data protection laws.

7. Data Storage and Security

• Your personal data is stored securely on servers located in the United States.
• We use SSL encryption, firewalls, and role-based access controls to protect your data from unauthorized access or disclosure.
• Our service providers (e.g., GorillaDesk, Google) implement their own robust security practices.

8. Cookie Policy

This section explains how we use cookies and similar technologies on our website.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help improve functionality and analyze user activity.

Types of Cookies We Use

Third-Party Cookies

We use cookies from the following third-party services:

• Google Analytics – to collect aggregate data on site usage.
• GorillaDesk – may use cookies for CRM integration and service booking features.

Each of these services may also collect IP addresses and device/browser information.

Your Cookie Choices

When you first visit our website, you will see a cookie banner asking for your consent. You can:

• Accept or reject non-essential cookies.
• Withdraw your consent at any time via browser settings or by clearing cookies.
• Manage your cookie preferences through your browser or device settings.

For more details on managing cookies:

• Google Chrome
• Firefox
• Safari

9. Data Retention

We retain personal data only as long as necessary for the purposes described above, unless a longer retention period is required by law.

10. Nevada Privacy Rights

Under Nevada Revised Statutes Chapter 603A, residents of Nevada may request to opt out of the sale of personal information.

We do not sell your personal data. However, if you wish to submit a verified request, please email us at privacy@swpestweeds.com.

11. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect or store personal information from children.

12. Policy Updates

We may update this Privacy Policy from time to time. When we do, we will:

• Post a notice on our website.
• Notify users via email if we have their contact details.

Please check this page periodically for the latest version.

13. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at: